The Complaint Policy

The Complaint Policy

The complaints Administration procedures shall attempt to provide a complete mechanism through which complaints about services can be resolved.

1-The complainant chooses “contact us” from the journal site, and select complaints and then fill in the complaint form.

2-The editor-in-chief receives all the complaints and confirms the receipt of all of them.

3-The complaints are checked by the editorial manager to process complaints and resolve them immediately

4-The editor –in- chief shall make recommendations on how to improve the systems and discuss that with the editorial staff.

5-The editor – in – chief sends information and gives explanation to the persons submitting the complaints.

The main objective of this procedure is to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainants satisfaction. Accordingly, the journal complaints administration aims to:

1-Capacitate the editorial staff to respond to issues raised by the complainants in a timely and cost-effective manner.

2-Reinforce authors confidence in our article publication policy.

3-Ensure quality improvement in our products including services and complaints resolving.

  In the event of any complaint, please contact us via this address:

[email protected]